FAQ'S  

HOW DO I PRONOUNCE ALYSHA OF ALYSHAALEX?
AH-LEE-SHA......  THANKS!

IS ALYSHAALEX ALL CAPS, ALL ONE WORD?
YES!

ARE THE GEMSTONES GENUINE?
YES! ALL GEMSTONES THAT ARE USED IN ALYSHAALEX JEWELLERY ARE GENUINE. THIS MEANS THAT THEY ARE ALL UNIQUE AND NOT DYED. PLEASE NOTE THAT THERE MAY BE SOME SLIGHT VARIATIONS IN COLOUR, CUT, SIZE AND SHAPE. NO TWO GEMSTONES ARE IDENTICAL. INCLUSIONS CAN BE SEEN IN NATURAL GEMSTONES AND ARE A PART OF THEIR BEAUTY. 

ARE THE PICTURES ONLINE TO SCALE?
NOT NECESSARILY. WE TRY TO MAKE THEM AS CLOSE TO THEIR ACTUAL SIZE AS POSSIBLE, BUT THE PICTURES ARE NOT EXACTLY TO SCALE. THE PRODUCT DESCRIPTIONS INCLUDE DIMENSIONS FOR EACH PIECE. IF YOU HAVE ANY QUESTIONS REGARDING THE SIZE OF A PARTICULAR PIECE, PLEASE EMAIL US AT ORDERS@ALYSHAALEX.CA.

IS THE FULL ALYSHAALEX COLLECTION AVAILABLE ONLINE? 
UNFORTUNATELY NOT. THE ALYSHAALEX LINE IS CONSTANTLY EXPANDING, SO FOR NOW WE CAN ONLY OFFER THE ITEMS YOU SEE. PLEASE CHECK BACK OFTEN.

HOW DO I FIGURE OUT MY RING SIZE?
PLEASE CLICK HERE TO USE OUR MANUAL RING SIZING GUIDE. PLEASE NOTE: THIS IS ONLY A GUIDE - THEREFORE, WE CANNOT BE RESPONSIBLE FOR INCORRECT RING SIZE DETERMINATION. IF YOU HAVE ANY QUESTIONS REGARDING YOUR RING SIZE, PLEASE EMAIL US AT ORDERS@ALYSHAALEX.CA.

WHEN WILL I RECEIVE MY ORDER?
ALL ALYSHAALEX JEWELLERY IS HANDMADE TO ORDER IN TORONTO, CANADA. AFTER YOUR ORDER HAS BEEN CONFIRMED, WE WILL SHIP IT WITHIN 2 WEEKS OF THE ORDER DATE. THERE MAY BE SOME EXCEPTIONS. WE WILL NOTIFY YOU AS SOON AS POSSIBLE IF THERE ARE ANY DELAYS.

I NEED MY ORDER TOMORROW - HELP!
PLEASE SEE ABOVE. IF YOU HAVE A SPECIAL OCCASION OR CELEBRATION, PLAN AHEAD, AS WE DO NOT OFFER EXPRESS SHIPPING. VISIT OUR STOCKISTS PAGE FOR A RETAILER NEAR YOU FOR YOUR LAST MINUTE PURCHASES  - YOU MAY BE IN LUCK!

DO YOU SHIP OUTSIDE CANADA?
YES! HOWEVER, IMPORT DUTIES AND CUSTOMS MAY BE CHARGED ACCORDING TO THE REQUIREMENTS OF YOUR COUNTRY. THESE CHARGES ARE ADDITIONAL, AND OUT OF OUR CONTROL, AS CUSTOM POLICIES VARY FROM COUNTRY TO COUNTRY. THESE ADDITIONAL CHARGES MUST BE PAID BY THE RECIPIENT. IF YOU HAVE ANY QUESTIONS RELATING TO CUSTOM CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

CAN YOU SHIP TO A P.O. BOX?
UNFORTUNATELY, WE CANNOT SHIP TO A P.O. BOX AT THIS TIME.
 
WHAT IS YOUR PRIVACY POLICY?
PLEASE REVIEW THE ALYSHAALEX PRIVACY POLICY HERE.