TERMS + CONDITIONS

THIS SITE IS CONTROLLED BY ALYSHAALEXALYSHAALEX RETAINS THE RIGHT TO MAKE CHANGES TO SITE CONTENT, PRICES, TERMS AND/OR POLICIES AT ANY TIME, WITHOUT NOTICE. BY PROVIDING YOUR INFORMATION AND USING THE ALYSHAALEX WEBSITE, YOU ARE ACCEPTING THE TERMS AND PRACTICES DESCRIBED IN OUR PRIVACY POLICY AND ON OUR WEBSITE.

P R I V A C Y   P O L I C Y
SIMPLE! WE NEVER SELL, SHARE OR TRADE YOUR PERSONAL OR FINANCIAL INFORMATION WITH OUTSIDE COMPANIES OR THIRD PARTIES, UNLESS IT IS REQUIRED BY LAW. WHEN YOU PURCHASE FROM OUR ONLINE STORE, WE COLLECT YOUR NAME, PHONE NUMBER, BILLING/SHIPPING ADDRESS, E-MAIL ADDRESS AND CREDIT CARD INFORMATION. YOU PROVIDE THIS INFORMATION SO THAT WE CAN PROCESS AND SHIP YOUR ORDER. THAT’S IT. WE RESPECT YOUR PRIVACY.

S E C U R I T Y
WHEN YOU SUBMIT PERSONAL INFORMATION ON THE ALYSHAALEX WEBSITE, YOUR INFORMATION IS PROTECTED. ALL ALYSHAALEX ORDERS AND TRANSACTIONS ARE PROCESSED SECURELY THROUGH STRIPE. THE INFORMATION THAT IS COLLECTED (YOUR CREDIT CARD DATA, BILLING/SHIPPING ADDRESS) IS ENCRYPTED AND TRANSMITTED TO US IN A SECURE WAY. STRIPE USES INDUSTRY STANDARD SECURE SOCKET LAYER (SSL) ENCRYPTION TECHNOLOGY. SSL IS A PROTOCOL THAT ENCRYPTS YOUR INFORMATION INTO CODES, SO THAT YOUR INFORMATION IS SECURE WHILE BEING TRANSMITTED VIA THE INTERNET.

L I N K S    T O    O T H E R    W E B S I T E S
LINKS TO OTHER WEBSITES ARE PROVIDED FOR YOUR CONVENIENCE ONLY, AND YOU ACCESS THEM AT YOUR OWN RISK.

O R D E R S
ALL ALYSHAALEX JEWELLERY IS HANDMADE TO ORDER IN TORONTO, CANADA. WE DO OUR BEST TO FILL YOUR ORDER AS QUICKLY AS POSSIBLE, AND SHIP IT TO YOU WITHIN 2 WEEKS OF THE ORDER DATE. THERE MAY BE SOME EXCEPTIONS. WE WILL NOTIFY YOU AS SOON AS POSSIBLE IF THERE ARE ANY DELAYS. 

YOU WILL RECEIVE CONFIRMATION OF YOUR ORDER VIA EMAIL FROM ALYSHAALEX. YOUR CONFIRMATION INCLUDES THE SHIPPING AND HANDLING CHARGES, ANY APPLICABLE TAXES AND THE TOTAL DOLLAR AMOUNT IN CANADIAN DOLLARS. YOUR RECEIPT DOES NOT CONSTITUTE A CONTRACT. ORDERS MAY BE CANCELLED AT ANY TIME, DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON. IF ALYSHAALEX CANCELS YOUR ORDER AFTER PAYMENT FOR ANY REASON, ALYSHAALEX WILL ISSUE A REFUND TO YOUR CREDIT CARD ACCOUNT, IN THE FULL AMOUNT CHARGED. 

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM ALYSHAALEX.

IF YOU HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM FOLDER, OR CONTACT US AT ORDERS@ALYSHAALEX.CA.

P A Y M E N T
ALL PRICES ARE LISTED IN CANADIAN DOLLARS (CAD). CHECK XE.COM FOR UP TO THE MINUTE FOREIGN EXCHANGE RATES. WE ACCEPT VISA, MASTERCARD AND AMERICAN EXPRESS. ALL ALYSHAALEX ORDERS AND TRANSACTIONS ARE PROCESSED SECURELY THROUGH STRIPE.

S A L E S    T A X
ALL CANADIAN CUSTOMERS WILL BE CHARGED HST, ACCORDING TO THEIR PROVINCIAL RATE. ALL AMERICAN AND INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR ALL TAXES AND IMPORT DUTIES CHARGED BY THEIR RESPECTIVE COUNTRIES. 

S H I P P I N G
ALL ALYSHAALEX JEWELLERY IS HANDMADE TO ORDER IN TORONTO, CANADA. WE DO OUR BEST TO FILL YOUR ORDER AS QUICKLY AS POSSIBLE ONCE PAYMENT CLEARS, AND SHIP IT TO YOU WITHIN 2 WEEKS OF THE ORDER DATE. THERE MAY BE SOME EXCEPTIONS. WE WILL NOTIFY YOU AS SOON AS POSSIBLE IF THERE ARE ANY DELAYS.

ALYSHAALEX OFFERS SHIPPING WORLDWIDE. ALL ORDERS ARE INSURED BY THE CARRIER SERVICE FOR DOOR-TO-DOOR DELIVERY. 

SHIPPING IN CANADA
$15.00 FOR ALL PURCHASES.

SHIPPING TO UNITED STATES:
$35.00 FOR ALL PURCHASES

INTERNATIONAL SHIPPING:
$55.00 FOR ALL PURCHASES

SHIPPING RATES DO NOT INCLUDE ANY LOCAL IMPORT DUTIES OR TAXES, THAT MAY BE APPLIED ON DELIVERY. FOR MORE INFORMATION, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE..

R E T U R N S
WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE! WE STAND BEHIND THE QUALITY OF OUR MATERIALS AND WORKMANSHIP. IF YOUR PIECE DOES NOT ARRIVE IN PRISTINE CONDITION, PLEASE EMAIL US IMMEDIATELY AT ORDERS@ALYSHAALEX.CA. IN THE UNLIKELY EVENT THAT YOU WISH TO RETURN YOUR ALYSHAALEX PIECE(S), PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

MERCHANDISE MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT, IN THE ORIGINAL PACKAGING, IN UNWORN,
RE-SALEABLE CONDITION. ALL ALYSHAALEX TAGS MUST BE INTACT AND ATTACHED TO THE PIECE. PLEASE EMAIL ORDERS@ALYSHAALEX.CA (SUBJECT: RETURN) TO REQUEST A RETURN AUTHORIZATION CODE (RAC). NO RETURN(S) WILL BE ACCEPTED WITHOUT A RAC. FOR YOUR PROTECTION, PLEASE INSURE THE ITEM FOR ITS FULL VALUE, AND USE A PADDED ENVELOPE OR BOX TO RETURN. SEND YOUR RETURN VIA AN INSURED CARRIER, WITH TRACKING (E.G. UPS, FEDEX, DHL). ALYSHAALEX IS NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN TRANSIT. PLEASE INCLUDE A LETTER WITH YOUR NAME, PHONE NUMBER, RETURN ADDRESS, REASON FOR EXCHANGE AND A COPY OF YOUR INVOICE. WE CANNOT REFUND SHIPPING CHARGES ON RETURNED ITEMS. 

WE RESERVE THE RIGHT TO DENY ANY RETURNS THAT WE DEEM TO BE UNREASONABLE.
 ** FOR HYGIENIC REASONS, ALL EARRINGS ARE FINAL SALE AND NON-REFUNDABLE **
 ** ALL DISCOUNTED ITEMS ARE FINAL SALE AND NON-REFUNDABLE**

C O P Y R I G H T   2 0 1 3 - 2 0 1 7
ALL IMAGES AND DESIGNS ON THIS WEBSITE ARE THE SOLE PROPERTY OF ALYSHAALEX. NO IMAGES MAY BE USED WITHOUT EXPRESS WRITTEN CONSENT FROM ALYSHAALEX. DUPLICATION OF ANY IMAGES OR DESIGNS WITHOUT PERMISSION, WILL BE SUBJECT TO LEGAL ACTION. WE MEAN IT!